A Michigan woman is suing BetMGM after she claimed the sportsbook refused to pay her $3 million in winning, according to a Fox 2 Detroit report.

It comes after Jacqueline Davis – a Detroit resident – could only cash out $100,000 of her total $3 million online roulette game. According to her, she spun an initial $50 stake into $11 million playing through BetMGM’s online casino.

The Fox-owned local channel reported June 22 that Davis is now “betting on a lawsuit to ger her winnings.”

What Did the Woman Say?

Jacqueline Davis says she played the “Luck O’Roulette” fixed odds game at MGM Resorts International’s digital sportsbook for five days straight in March. When she had dropped from $11 million to $3 million, she said, decided to quit.

But when it was time to pay her out, there was no payment. Davis alleged BetMGM officials told her there was a glitch in the online roulette game she had just won, meaning the company wouldn’t pay her out.

Her lawsuit claims she went to the MGM Grand to get a $100,000 advance on her winnings. She got that amount in cash. But when she went the next day to claim the rest of the amount, BetMGM representatives told her there had been a glitch in the system and she couldn’t get anything.

MGM later – according to her lawsuit – said she could keep the $100,000 advance if she signed a confidentiality bond not to talk about the glitch. If news ever came out, she would have to return the money.

Davis has filed a complaint in Wayne County Circuit Court against the online casino giant. The lawsuit was first reported by local tv station Fox 2.

What Does BetMGM Say?

BetMGM reportedly believes the gambler knew the glitch. According to a reported email from the iGaming company to her attorney presented as evidence in the complaint, Davis was banking off a malfunctioning process.

According to BetMGM officials’ April 12 complaint, the malfunction resulted in certain win amounts being multiplied when transferred to the patron’s wallet from the onscreen balance. This resulted in an inaccurate and exorbitantly high amount being award to Davis’s wallet despite her not actually winning that amount in the game.

But Davis said she did not know about any such glitch, nor she exploited any malfunction when asked by Fox 2.

“How would I? I mean, that the purpose of gambling, you’re playing to win,” she said.

What Do We Know About Online Casino Glitches? 

Glitches in casino games are not rare, and live slots usually bear a disclaimer stating, “malfunction voids all pays and plays.” Online casinos are no exception.

It means plaintiffs have to pray for a miracle to prove their claim, or simply such a case as involving Davis Vs. BetMGM.

However, David Steingold, Davis’s attorney told Fox2 that his client didn’t dispute there was a glitch, but argued this was not a defense to withhold a winning.

He said MGM is legally bound to check its games every 24 hours. Since Davis played for five consecutive days, the company had ample amount of time to fix the problem.

Steingold said he wants to know exactly how much BetMGM makes on the Luck O’ the Roulette game, and whether other gamblers – who lost during the same time – got their money back.

When asked by the media to give its version, BetMGM spokesperson said the company cannot comment on legal matters.

However, a spokesperson of the Michigan Gaming Control Board said Thursday that the state’s regulatory authority has not yet received a complaint from Davis.

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