SugarHouse Online Casino Review

SugarHouse Casino is a relative newcomer to the regulated online casino market in New Jersey. It launched in 2016 under Golden Nugget AC’s existing NJ DGE gaming license, joining Betfair Casino and Golden Nugget Casino, under the same banner.

Golden Nugget already operates one of the most successful online casinos in New Jersey, but with SugarHouse added to the family,  they have created a new casino worth exploring.

SugarHouse Online

SugarHouse Online

SugarHouse offers a fantastic selection of online casino games, as well as, sports betting to players in New Jersey and Pennsylvania.

Pros

  • Has live dealer games
  • Large selection of games
  • Mobile apps available
  • Offers online casinos games and sports betting

Cons

  • No online poker
  • Few promotions

Overall Rating

Reputation

Bonuses and promotions

Game variety

Banking options

Customer service

SugarHouse Online Info

SugarHouse casino welcome bonus

New sign-ups to SugarHouse NJ can take advantage of a standard welcome bonus. The bonus works as a deposit match worth 100% up to $25 on your first deposit. The second deposit is worth 100% up to $50, the third 100% up to $100, and the fourth 100% up to $250.

The casino boasts a 1x playthrough requirement on all bonuses, including the welcome offer, but there is a 30-day time limit on working off the bonus. In addition, you can get a free spin on the unique prize wheel. The prize wheel can reap rewards like bonus money.

Most slots contribute 100% toward the bonus amounts, but the usual restrictions apply to some NetEnt games like Jack Hammer (20%). Table games and video poker wagers only contribute 10-20% toward each bonus.

Who can play at SugarHouse Online Casino?

You can play at SugarHouse online casino if you are aged 21 or over and located within NJ state borders when you sign in.

Geolocation software will kick in via your browser as soon as you register. Geolocation programs are available for both Mac and PC users and are fairly accurate at correctly judging where you are based.

We did find that some larger internet providers were sometimes associated with locations outside NJ state lines.

SugarHouse browser-based casino software

SugarHouse online casino works on a browser-based client from Rush Street Interactive. The software certainly isn’t on a par with more established NJ rivals, but access to games and accounts is straightforward. Just ensure Adobe Flash Player is installed before you start.

You will need an up to date web browser to use the site; w e recommend Google 30 or better for the best experience. If you are on a Mac, make sure your Safari is running without any problems.

Games and slots are provided by an array of major developers. The ubiquitous IGT offers a choice of games, but there are also new games from Bally, NetEnt, and High5Games.

Don’t underestimate the ability of this software to filter slots and table games by developer. Use the drop down menu to access your favorite titles from any of the 20 providers on display.

SugarHouse Casino smartphone application

Like most online casinos in New Jersey, you can download a dedicated SugarHouse client for mobile devices. A free native iOS app is available to download from the App Store, but you can get the free Android app directly from the SugarHouse Casino homepage.

You will need iOS 9.0 or later to install the Apple software, so make sure your smartphone can handle it.

The app allows seamless transitions between SugarHouse’s casino games and the new online sportsbook and bingo markets.  It’s clear that some thought went into how slots and table games are displayed in the mobile lobby.

It’s worth noting that over half of the desktop games have been adapted for the mobile client. It’s always exciting to see most of your favorite slots and table games available when you log on to your smartphone or tablet.

Choice of games at SugarHouse Online Casino

SugarHouse has a collection of over 400 games from 20 different providers. Major developers like NetEnt and WMS sit happily alongside Konami, Everi, High 5 Games and IGT. It’s also pleasant to find smaller manufacturers like Side City, Inspired Games, and Lightning Box in the lobby as well.

In addition to online slots, you can play video poker, blackjack, and roulette, not to mention video bingo and video keno. The SugarHouse Casino lobby clearly displays the minimum stakes required for each game. This feature alone is a major convenience, one that should be adopted by all NJ casinos.

Online slots

The SugarHouse NJ lobby is crammed with video slots and progressive jackpots. Most slots can be played for as little as 1 penny per line, but Demo Play is offered on all games too.

If you are a fan of major developers, you’ll like the featured IGT titles like Cleopatra, Icy Wilds, and the 20-line 3D slot, Wishwood. NetEnt makes their presence felt under their NJ gaming license, offering over 60 titles like Magic Portals, Fruit Shop, and Motorhead.

Disappointingly, there is just one NetEnt progressive — Divine Fortune. In fact, Divine Fortune is the only progressive jackpot  offered at SugarHouse. For a site with so many online slots, this is incredibly disappointing.

Featured games:

  • Triple Cash Wheel (Bally)
  • Divine Fortune (NetEnt)
  • Triple Diamond (IGT)
  • Monopoly Mega Movers (WMS)
  • Anchorman (WMS)
  • Chili Chili Fire (Konami)

Online Video poker

SugarHouse NJ has eight video poker variants, all provided by Spin Games. Stakes start at just 1 cent on Deuces Wild Elite and Deuces Wild, so  no matter the size of your wallet, there will be a game for you.

While it’s refreshing to find a New Jersey casino that doesn’t rely on just IGT’s Game King video poker series, it would have been welcome as an alternative option.

Featured games (all Spin Games):

  • Deuces Wild
  • Jacks or Better
  • Regal Poker
  • Double Double Regal Poker
  • Jester Poker

Online Blackjack

There are just five blackjack variants at SugarHouse, and one of those is a live dealer option.

Despite the meager offering, two games are exclusive to the site — Single-Deck Blackjack and Multi-Bet Blackjack with three optional side bets. These particular games are powered by SugarHouse software provider, Rush Games, and won’t be found anywhere else. Stakes on most blackjack games start at $0.10, apart from Blackjack Xchange ($0.25) and live blackjack ($5.00).

Featured games:

  • Single-Deck Blackjack
  • Multi-Bet Blackjack
  • Blackjack Xchange
  • Live Blackjack

Online roulette

If you like roulette, you will find just four variants at SugarHouse Online Casino. Spins start at a friendly $0.10 on American Roulette and European Roulette.

NetEnt’s Roulette Advanced is an unusual addition to the lobby. The game features a series of ‘special bets’ for more experienced players. Choose Red Splits, Black Splits, or Final Bets for some added excitement.

If you prefer betting against a human croupier, you may enjoy Evolution’s professional Live Roulette game. Minimum stakes are low at $0.10, so this isn’t a game just for high rollers.

American Lightning Roulette is another live dealer game from Evolution that is new to the SugarHouse casino. The game features special graphics that appear on screen during the game. You can also win multipliers worth 50-500x on selected games.

Featured games:

  • European Roulette (IGT)
  • Roulette Advanced (NetEnt)
  • Live Roulette (Evolution Gaming)
  • American Roulette (NetEnt)
  • Lightning Roulette (Evolution Gaming)

Other games

There is a limited range of bingo and keno games at SugarHouse. Spin Games’ Mega Ball Action is available starting at $0.20 a game and features lots of action. Grand Vision’s Ancient Thunder Keno game has special gold coins which can multiply your jackpots.

Slingo is a feature of most good NJ casinos. It’s a combination of bingo and video slots, and there are over half a dozen variations at SugarHouse NJ casino.  We especially enjoyed the volatile Slingo XXX-treme with its boosted jackpots.

If live dealer roulette isn’t your thing, look out for other live casino games like Live Three Card Poker, Live Baccarat, and Live Ultimate Texas Hold’em. Live dealer card games run 11am-3am and minimum stakes are low at $0.50-$1 a hand.

Featured games:

  • Slingo (Slingo Games)
  • Ancient Thunder Keno (Grand Vision)
  • Baccarat (NetEnt)
  • Live Ultimate Texas Hold’em
  • Live Three Card Poker

VIP program and cashback at SugarHouse Casino

The SugarHouse loyalty program is the iRush Rewards player’s club. You will need 40 points to access the Bonus Store, and there are 10 tier levels in all.

At the highest tier you can earn benefits like VIP Lounge Access at SugarHouse Casino and overnight accommodations in Philadelphia. Those may not sound like great benefits if you live in Atlantic City, but they are still a welcome addition.

Interestingly, iRR points vary depending on the RTP (Return to Player percentage) of the game. So, you will earn 1 point for a $5 bet on games with 95% RTP, 1 point for $10 on 97.5% RTP games, and 1 point for every $25 wagered on 99% RTP games and slots. It’s useful to know the variation in point rewards if you are a slots player who regularly switches between games.

Loyalty Level Points operate on a 60-day rolling period. Points steadily decline 30 days after you earn them, but these are replaced by new points you earn. It’s a cunning way to make customers maintain their playing levels.

The Bonus Bank is the key component of SugarHouse’s loyalty program. You can spin the Prize Wheel and earn bonus money which can then be added and saved to your Bonus Bank. If you don’t have any promotions running, you can opt to play through  your bonus money. Bonus Bank cash has a tiny play through of 1x.

Deposit options at SugarHouse Casino

There is a reasonable array of deposit options for SugarHouse customers. Major credit and debit cards are accepted, and there are now 10 US banks who will process gambling payments.  Unfortunately, acceptance rates are still low in New Jersey.

A better option is the SugarHouse Play+ Card. It works like a prepaid card that can be loaded with funds from your debit/credit card, or a bank account. It takes 10-14 days to get your physical SugarHouse Play+ Card, so be prepared for delays.

If you live near AC, you can deposit cash in person at the Casino Cage at the Golden Nugget Casino. Thankfully, there is no need to trek to the SugarHouse in Philadelphia and use the casino cage there.

Oddly, however, there are no e-Wallet solutions at SugarHouse Online Casino. That includes Skrill, which is accepted at rival NJ gaming sites.

Deposit methods:

  • SugarHouse Play+ Card
  • Cash at Casino Cage
  • VISA
  • MasterCard
  • Wire Transfer
  • Online Banking (ACH)

Withdrawal options at SugarHouse NJ

Choices are limited if you want to cash out funds from your SugarHouse account. Online banking/ACH is the safest method,  but it takes 7-8 working days.

However, if you have a SugarHouse Play+ Card, you can get faster withdrawals that are processed immediately. Once you have funds on your Play+ card you can cash them out at most NJ ATMs where Discover is accepted.

Withdrawal methods:

  • Online banking (ACH)
  • SugarHouse Play+ Card
  • Cash at Casino Cage
  • Check by mail

SugarHouse Casino customer support

SugarHouse does not offer 24-hour customer service, but hours of operation beginning at 9.30am and running until 2am should suffice for most players.

Customer support is available via live chat, email and phone. Email support was quick and helpful,  and the live chat staff were very knowledgeable on a range of queries, especially payments.

Live chat: 9.30am-2am
Email: support@playsugarhouse.com
Phone: (855) 752-9101

SugarHouse Casino history overview

SugarHouse Casino launched back in 2016 under Golden Nugget’s NJ license. SugarHouse actually shares a name with an existing land-based casino in Pennsylvania, one of the first newly-regulated casinos to launch there.

The online arm of SugarHouse is operated by Rush Street Interactive NJ. Rush Street also runs several social casino sites online which are integrated with their brick ‘n mortar casinos. Besides SugarHouse in Philadelphia, PA, Rush Street operates Rivers Casino locations in Schenectady, New York, Des Plaines, IL, and Pittsburgh, PA.

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