Club Player went online in 2004 and is powered by RTG software with some integrated Spinlogic games. In total, they offer 150+ slots, table games, and video poker variants. From a technical standpoint, visiting their website feels like a confusing trip to the museum – the primary way to play the games is to use a downloadable client, which is hidden behind the “Premium Play” option. Instant play is also an option, but it is not recommended.
Note that the Club Player app is not some cutting-edge technical marvel – the minimum system specs listed on the website mention Windows 95 and Pentium 90:
Thankfully, there is no reason to go through the trouble of making Club Player software work on Windows 10, because this offshore casino is a scam. Their modus operandi is to void payout requests based on very strict and very outlandish terms of service. Should that fail, their next trick is to delay your payout until you give up while making up excuses or ignoring your messages outright.
The only somewhat reliable way to make them cough up your hard-earned money is to use a third-party arbitration service. Even then, the entire payout process is likely to be long and tedious.
Licensing is a touchy subject for Club Player, but they do seem to understand that some players might be interested in knowing this little detail as they address it in their FAQ:
Completely licensed and in conformity with all laws, nothing to see here, dear customer – now give us your money.
In reality, Club Player operates out of Costa Rica. This jurisdiction is quite peculiar because they do not have a government agency tasked with iGaming oversight, but they do allow local businesses to offer real money online casino gambling as long as all customers are based overseas. Thus, Club Player does indeed operate in conformity with all laws, but they are not completely licensed, unless not being required to hold a license counts.
All the safest casinos are licensed, and operating without one reflects the kind of sleazy behavior you can expect from them when you try to cash out.
Club Player typically voids customer winnings based on bonus-related terms and conditions – players are prohibited from playing through multiple bonuses at the same time, there are strict game restrictions, and you need to clear at least 50% of the bonus while playing slots:
Do note that the maximum withdrawal rule listed above is not the only withdrawal limit that you will have to deal with. There is also this little gem hidden in Additional Terms Applicable to All Bonuses:
Needless to say, this makes playing any jackpot games completely pointless as you will not be allowed to withdraw all of your money even if you nail the main prize.
Assuming you manage to turn a profit without breaking any rules, you will have to deal with Club Player Casino’s processing times and delays.
The advertised withdrawal time is 7-10 business days for processing and 7 business days for every $2,500 installment. For a fairly standard $3,000 request, this amounts to at least four weeks:
And since Club Player operates with no license, in a jurisdiction that offers no oversight, the length of the process as outlined in the terms and conditions is in no way binding for the casino. Theoretically speaking, they can ignore your messages or refuse your request outright, leaving you with no legal recourse to speak of.
Make no mistake, the casino staff will take full advantage of this fact, and there are horror stories of players waiting for payouts for months on end. However, players who seek third-party arbitration and raise a stink on independent community platforms typically get fairer treatment, and their complaints are settled faster.
The average Club Player response time to player complaints posted on AskGamblers is 3 days, with an average complaint life of 18 days. That is at least 21 days on top of the advertised processing time.
Club Player is a part of a larger rogue casino operation known as the Ace Revenue network, which consists of at least 18 casinos with uniform anti-consumer terms and conditions and consistently bad customer support. These casinos can be easily recognized by their outdated RTG / Spinlogic software and missing or inaccurate business and licensing information.
Ace Revenue network was launched in 2002 by Navtej “Tej” Kohli. Between 1995 and 1999, Kohli served a sentence in federal prison. He was convicted for mail fraud and conspiracy in California for the role he played in a scam that targeted American property sellers.
Companies with known ties to Ace Revenue Group include Audeo, Fast Track Affiliates, Gwages, and Silver Arrow Marketing. Some of the casinos that belong to this group have also been known to change their web addresses and attempt to rebrand. Do note that this practice seems to be more common with new casinos that were launched after 2010 – one part of the network is likely supposed to be harder to track and is allowed to be more criminal in its actions, while older sites such as Club Player will typically pay their customers as long as they raise enough noise.
Getting through all the bonus-related hoops, winning against all odds, and then waiting for about two months to get your money is a tough ask when all you have to offer is outdated software and only 150+ games, and do note that this is pretty much as good as it can ever get here. There is also the risk that this casino will simply steal your money and ignore your complaints. In short: avoid Club Player like the plague and use one of our top-rated online casinos instead.
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