Cool Cat is BLACKLISTED in 2024

Learn all about this rogue casino and its modus operandi

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Cool Cat Casino was launched in 2002 and is powered by Realtime Gaming software, along with some Spinlogic content. There is a total of 200+ games, which are available for instant play or download. The casino also offers a number of enticing bonuses to boost your bankroll. At first glance, everything seems to be in order Cool Cat — it looks a lot like all other decent US online casinos.

But unfortunately, first impressions are misleading when it comes to this site. What appears to be a legitimate and safe online casino is actually a scam site belonging to a large network of rogue casinos. We uncover all of there sneaky tactics here, but be warned — Cool Cat cannot be trusted.

Cool Cat Casino Information 

  • Launch Date: 2002 
  • Network: Virtual Casino Group / Ace Revenue 
  • Software: Realtime Gaming, Spinlogic 
  • License: None 
  • Withdrawals: No-payout / delayed payout scheme 
  • Customer Service: Slow and unhelpful 
  • Status: Active 

Is Cool Cat Casino a Scam? 

Cool Cat Casino is a scam gambling site. The company has a long history of withholding and flat-out denying withdrawals. They are able to continue operating despite this because of their sneaky bonus terms. Designed to catch players out, the operator will use their unclear and unfair promotional terms to find “reasons” to void winning whenever you request a payout.

If your payment is denied, you can contact support. However, their customer service is notorious for being extremely unhelpful and, in some instances, outright hostile to the players. The online casinos is clearly banking on the fact that their horrendous service is enough to deter players from chasing their winnings, hoping you’ll eventually give up so that they can pocket your money.

While some people say Cool Cat has straightened out their act over the past few years, there are many things about their conduct and the way they run their website that still raises some serious red flags. 

Cool Cat Operates Without a License

Cool Cat Casino is based in Costa Rica. Costa Rica is often considered a free-for-all online gambling jurisdiction as it doesn’t have a regulatory body dedicated to iGaming oversight. Unlike strict USA gambling laws, Costa Rica laws allow businesses to operate gambling sites for foreigners. But with no state-sanctioned authority to issue licenses, all online casinos based here are unlicensed and unregulated.

And yet Cool Cat Casino claims to be “completely licensed” in “the country that they host from”: 


This is a textbook example of lying by omission, but hey, at least they won’t report you to the IRS: 


The fairness section is also extremely manipulative, as Cool Cat Casino desperately wants to appear legitimate by inserting itself next to renowned slot designers and several US state lotteries: 


The truth is that Cool Cat isn’t a Technical Systems Testing (TST) partner. As an RTG licensee, they are allowed to use RTG software (which was indeed tested by TST), but they themselves have no such accreditation. It should also be noted that RTG is known for two things – designing perfectly fine casino software and being completely agnostic about the ethics of their business partners.

Cool Cat Casino Might Try to Steal Your Deposit 

Cool Cat Casino belongs to a rogue casino network that has a history of refusing to honor payout requests going back to the early 2000s. If you are a losing player, they will act like a legitimate real-money online casino and will likely try to convince you to continue to make deposits, tempting you with bonus offers. However, once you start winning and request a payout, they will show you their other side.

The main complaint that customers report is extremely slow withdrawals, which can take several months. The operator will try to explain this delay as part of their standard processing checks, but this is an excuse. Several of the fastest paying casinos issue payments within 24 hours or less. If these other trusted sites can process payments this quickly, there is no need for Cool Cat to prolong withdrawals.

Even if you do eventually get paid, you will typically have to suffer through a lengthy verification process that will include a thorough analysis of your entire game history. This is the casino’s way buying time so that they can find a loophole in their terms and refuse to pay your winnings. This can take months, assuming everything goes fine — which usually it doesn’t.

And this is if things go well at the casino. Many of their players at Cool Cat Casino don’t get paid at all. In some cases, the casino uses its strict bonus terms and conditions to block withdrawals “legitimately” or prevent users from being able to meet the wagering requirements. Here’s an example of this behavior: 


Cool Cat Casino Customer Service 

Cool Cat Casino’s customer support is instrumental in running this delayed payout scheme. A common complaint raised about the staffers is that their replies are scripted and not helpful. Based on two decades’ worth of evidence, the only way to get Cool Cat Casino customer service to make a real effort is to raise some noise on a site that deals with dispute resolution. 

As explained above, even then the casino will try to block your withdrawal as long as they can quote some small-print rule to back that decision. Still, some of the people who decided to seek arbitration did eventually receive their money. Based on Cool Cat Casino’s track record, we suspect that there are still plenty of players who did not get what they were owed because they never went public with their issues. 

Virtual Casino Group / Ace Revenue Casinos 

Cool Cat Casino is a part of Virtual Casino Group, which is owned by Navtej Kohli. Kohli was never averse to unethical business practices—back in the 90s, he received a prison sentence for the instrumental role he played in a mail fraud scheme. After serving four years in federal prison, he apparently decided that defrauding online gamblers would be a safer career path. 

His first international gambling sites were launched in the 2000s. Kohli never bothered with obtaining licenses for his casinos, and his network was causing problems right from the start. Losing players were milked for money, and winning players were denied payouts. In fact, a player who visited their offices in Costa Rica was beaten and had his life threatened when he wanted to talk about his cash out. 


In the end, Virtual Casino Group customers have no legal recourse when they don’t get paid, and apparently, there are no limits as to how abusive the staff can get in private if you are too persistent about getting your money back. 


While it can’t be denied that some Cool Cat Casino customers eventually received their money, it’s also indisputable that the casino blocked many withdrawal requests based on dishonest conditions for their online casino bonuses. The total number of players who were flat-out refused when they issued a legitimate cash-out request remains unknown, and you don’t want to join this list.

Based on their history of payout problems, the reputation of their network, and the falsehoods published on their official site, we can’t, in good faith, recommend this casino. There are many new online casinos that offer RTG games and great bonuses that you can sign-up for, but this is not one of them.

Our Old Cool Cat Casino Review – Legacy Content

Our team reviewed Cool Cat Casino’s game library and promotions before its questionable practices came to light. We’ve since blacklisted the casino. Our original review remains below for reference purposes only. Proceed with caution.

Cool Cat Casino Game Selection

There are over 220 casino games in Cool Cat’s library. All games are provided by RealTime Gaming, including a range of slots and table games. Cool Cat Casino video poker games are attractive, and you can enjoy plenty of Jacks or Better action for play or real money. Cool Cat Casino blackjack games give you a shot at playing against the dealer.

Though there are instructions on how to play, we struggled to find alternatives such as Pai Gow Poker, Pontoon, and Sic Bo. Looking for baccarat, craps, Pai Gow, or other games? You may want to play elsewhere.

Cool Cat Casino doesn’t boast a current iGaming license, nor any valid RNG certification.

Table Poker3
Video Poker14
Specialty games4
Live casino gamesNone


Online slots are the backbone of any casino based in Costa Rica. Cool Cat Casino offers 120+ RTG slots which will be familiar if you have played at other offshore casinos. Just make a minimum deposit and play some of the best RealTime Gaming slots in the business. Most games are available for instant play too.

CoolCat Casino lists the most popular titles first, and the platform gives you a chance to browse by theme. That’s a standard feature at many online RTG casinos.

You can play slots for free or real money. You’ll need an account first but it’s quick to sign up and you only need a valid home address, and cell number and provide your date of birth. Remember, you can install a catalog of slots to your desktop or simply go for instant-play via a web browser.

Cool Cat’s collection includes some of the latest and greatest hits by RTG. You get to browse games per category, slots by themes (Asian, Sports, Ocean, History, Cartoons, etc.), and there’s a Search bar too so you can quickly find your faves.

Here’s a quick checklist of big RTG slots you can play at Cool Cat:

  • Divas of Darkness
  • Vegas XL
  • Goblins: Gluttony of Gems
  • Santa’s Reel Wheel
  • Merlin’s Riches
  • Desert Raider
  • Neon Wheel 7s
  • Fire Dragon
  • Nine Realms
  • Doragon’s Gems
  • Khrysos Gold
  • Gem Strike
  • Penguin Palooza
  • Meerkat Misfits
  • Count Cashtacular
Slots at Cool Cat casino


You don’t get too many blackjack options at Cool Cat Casino, especially when compared to the best blackjack online casinos. Classic Blackjack sits happily alongside only two variants with side bets: Suit ‘Em Up and Perfect Pairs.

Cool Cat Casino welcomes blackjack players who want to practice for free. You can try out these three games in demo mode to play without the need to pay, before making a deposit and playing for real money later. However, it’s a shame that Cool Cat doesn’t have more variations or a live casino where you can test your blackjack skills against the best dealers.

Blackjack games at Cool Cat casino


Roulette may be a classic in land-based casinos, but Cool Cat Casino obviously didn’t get the memo. Although technically classed as a roulette casino, just one online roulette variant is on offer: European Roulette. You’ll find it tucked away behind the Specialty Games tab.

RTG’s European Roulette isn’t quite as slick as similar games from big developers such as NetEnt or IGT. However, it does offer a no-nonsense instant-play thrill with a lower house edge than you’ll find in American Roulette.

If you’re cool with just one roulette wheel, then you can test strategies or try your luck for real money. But, don’t expect too much – it’s not a game for the coolest cats.

Roulette in Cool Cat

Table Poker Games & Pai Gow Poker

Our Cool Cat Casino review revealed a real lack of Pai Gow Poker, Sic Bo, and other variants. If you’re playing Cool Cat Casino blackjack, Realtime Gaming does provide one or two alternatives.

Playing at Cool Cat Casino means hitting the Tri Card Poker table. It’s a simple casino game that’s similar to Three Card Poker.

Table Poker in Cool Cat casino

Video Poker

We weren’t surprised to see the video poker collection stacked during our Cool Cat Casino review. When it comes to video poker, Realtime Gaming-powered online casinos generally provide a good selection of titles.

There are 14 Cool Cat Casino video poker Realtime Gaming machines on offer. Play Jacks or Better for the most basic form of the game or hit the bonus video poker machines for a chance at a jackpot.

Cool Cat Casino spreads a variety of video poker games including Deuces Wild, Joker Poker, Double Bonus Poker, and Sevens Wild. Take your pick and try to make that royal flush for a big-time jackpot.

Video Poker Cool Cat casino

Specialty Games

Playing at Cool Cat isn’t just about Jacks or Better or blackjack. As with other RTG-powered casinos, Cool Cat Casino offers a small selection of specialty games too.

You will find Keno and European Roulette in the instant-play games lobby. However, look out for two instant-win games in the shape of Banana Jones and Fish Catch too. Play the games and roll the dice or fish out the big catch to win a cash prize.

Specialty Games in Cool Cat casino

List of Software Providers at Cool Cat Casino

Cool Cat Casino is powered by Realtime Gaming, known as SpinLogic in the North America market. That’s not an issue if you love RTG slots and games but no good if you’re looking for some top-quality IGT or WMS games. This is certainly a casino for US players who just want some simple gaming fun online.

  • RTG

Can I Play Cool Cat Casino Games for Free?

You can play casino games ar Cool Cat for free but you will need to have a valid account first. Just download the desktop client or sign up online and play through your browser. You can also opt for Practice Mode through your smartphone.

Cool Cat Casino Review Bonus Codes & Promotions

PromotionsWagering requirementMin. depositPromo Code
$50 free bonus50xNoneMY50FREE

Cool Cat Casino Welcome Bonus

You can claim a deposit bonus worth 250% when you load your account. Use the code ALLCOOLGAMES when you select the bonus offer.

However, Cool Cat Casino also appears to offer a 200% welcome bonus with 50 free spins on Popinata. Use the code WELCOME200 to opt in once you’ve set up your account.

The playthrough terms for the Cool Cat Casino welcome bonus are fairly generous. By using the code, you can enjoy a 15x playthrough requirement and no limits on how much you cash out.

The restrictions relate to table games such as craps, Pai Gow, and roulette. However, you can play slots to clear your bonus total.

Cryptocurrency Welcome Bonus at Cool Cat Casino

Cool Cat Casino accepts Bitcoin payments but doesn’t have a cryptocurrency welcome bonus. You can make a deposit with Bitcoin and still receive the $50, as the coupon is automatically applied.

Recurring Bonuses at Cool Cat Casino

Our Cool Cat Casino review unearthed several large reload bonuses. You receive the best deals as a slots player, and promotions include a deposit bonus as well as free spins. You’ll need to use a promo code when you claim your chosen slot bonus at Cool Cat Casino.

For example, you can claim a 300% deposit bonus and receive 50 free spins to use on the I, Zombie slot. Even larger is the 330% welcome bonus with 50 free spins on Popinata.

Referral Bonus

There’s no information about a referral bonus at Cool Cat casino. We contacted customer support but were told that no refer-a-friend bonus currently exists.

Wagering Requirements

The wagering requirements for the $50 free bonus on sign-up are set at 30x. However, our Cool Cat Casino review revealed some favorable wagering terms of just 15x on the 250% welcome bonus and 5x on the 200% sign-up deal. Those 5x rollover requirements relate to Keno and slots only.

How to Sign Up & Claim Your Bonus at Cool Cat Casino

Creating your new Cool Cat account couldn’t be simpler. The casino offers a comprehensive sign-up form which you’ll need to complete. Enter a bonus code when prompted to opt into the promotion.

Visit Website and Create an Account

Head to the Cool Cat Casino site and complete the registration form. You will need to provide your full name, date of birth, and home address. You also need to create a unique username and password.

Before you request your first withdrawal, you’ll need to submit ID documents that are compared with this information given upon registration. Make sure your provide accurate information and only sign-up if you’re over the minimum gambling age to avoid issues later on.

Sign Up in Cool Cat casino

Activate account

Now that your account is created, you’re free to browse the casino. Don’t look for the activation email – if you already have an account in another Virtual Group casino, this one will log you in right away as it obviously stores your login details (per the email).

Deposit / Enter Bonus Code

If you have a coupon code to use, now would be the time. The casino’s system will accept the bonus code right away and give you the bonus you want to claim.

However, before claiming any bonus at Cool Cat, ensure you read the terms and conditions thoroughly. This site uses its unclear promotional terms to cheat players out of their hard-earned winnings. Don’t fall for their tricks and make sure you know what you’re getting into.

Dashboard Cool Cat casino

Make a Deposit

Visit the Cashier and use one of the accepted payment methods to send money to your Cool Cat account. Cool Cat Casino welcomes deposits using traditional banking methods such as Visa and MasterCard credit and debit cards. You can also make an instant, anonymous payment via Bitcoin.

Bear in mind that the lowest deposit amount if $30, which is a little high for our liking. Small deposit casinos tend to accept deposits of $10 or lower, making it more accessible for casual players.

Deposit options in Cool Cat casino

Play and Win Real Money

Head to the game lobby and start playing. You have hundreds of games at your disposal, but make sure to wager your bonus funds on slots. Other games rarely contribute to the wagering, so you’re better off with RTG’s hit slot games.

Cool Cat casino Lobby

Live Dealer Games Cool Cat Casino

Being an RTG casino, we don’t need to take Cool Cat Casino screenshots to convince anyone there are no live dealer games. RealTime Gaming doesn’t develop live games, and Cool Cat unfortunately hasn’t partnered with any live casino operator such as Visionary iGaming.

To play games from ViG and other leading developers, our top-rated live dealer casinos are available and a better (and safer) alternative to Cool Cat.

Cool Cat Casino Banking Methods

Cool Cat Casino has a variety of payment methods that you can use for deposits and withdrawals, functioning as a credit card online casino, debit card online casino, and Bitcoin online casino. NETELLER is also accepted if you live outside the United States. Discover more about the payment options below:

Deposit Methods

The available deposit options in Cool Cat casino are:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Bitcoin

Your first option is to go the traditional way and use debit or credit cards. The limits for bank cards are $30/$250, which is a little more restrictive than what’s offered at the best Visa card casinos. If you deposit via the Player Rewards Program, you can take advantage of a lower $25 minimum, but the maximum drops to $100. A better option is to use cryptocurrencies: Bitcoin and Litecoin have no max limits, and their minimums are $30 and $20 respectively.

The service fees the casino charges are another red flag that you shouldn’t join this site. The higher the deposit, the bigger the fees. They range from 1% to 10% if you use credit cards. Luckily, cryptocurrency deposits are free of charge. However, using a decentralized currency on an already shady site is a recipe for disaster.

Deposit methodMin. depositMax. depositFees
American Express$30$2501%-10%
Players Rewards Program$25$100None

Withdrawal Methods

Cool Cat offers a small range of withdrawal methods for US players. Minimum cashout limits are quite high so you’ll need to have enough funds before you request a withdrawal. Minimum withdrawals with a Bank Wire are $200 but you must cash out at least $300 if you request a paper check by courier. Alternatively, you can request a Bitcoin cashout which is processed right away.

You must verify your account as per KYC requirements first before you can make a withdrawal. The casino doesn’t mention any fees unless you go through the terms and conditions, which say that a $40 fee can be charged on any withdrawal, depending on the payment method and the requested withdrawal.

Withdrawal methodMin. withdrawalMax. WithdrawalFees
Wire transfer$100$2,500$40

Cool Cat Casino for Mobile

You will not find a real-money casino app for Cool Cat Casino. However, the casino is fully optimized for mobile play so there’s no need to for a native app. The instant-play platform works on desktop and mobile browsers, allowing for gambling at home and on the go.

We found it easy to navigate the CoolCat Casino mobile lobby and find our favorite games like Jacks or Better and roulette. The layout is virtually identical to the desktop one, but you can use a helpful carousel to find the games you want fast.

Loyalty Program at Cool Cat Casino

The loyalty program at Cool Cat Casino is based on points. You accumulate points as soon as you become a Cool Cat customer. Simply make deposits and play the games to accrue more points and race up the levels.

The Cool Cat VIP club offers an exclusive collection of bigger and better bonuses along with various benefits that make the VIP department look decent.

There are five levels to progress through, each with a cute animal theme:

  • Cheddar (Level 1): needs at least 150 CP, comes with exclusive VIP bonuses, 5% monthly insurance, and one comp point for every $1,250 wagered. Also gives you 100 Cheddar VIP points
  • Dodger (Level 2): needs 350+ CP, gives you 10% monthly insurance, a better conversion rate (1 CP = $1,000), higher table game limits, and a $150 Dodger welcome chip
  • Bouncer (Level 3): available when you get 1,000+ CP, ups the monthly insurance to 20%, gives you a $250 Bouncer chip, and access to exclusive VIP bonuses and benefits such as Personal Account manager, custom promotions, faster withdrawals, and higher table limits. You get 1 CP for every $750 wagered.
  • Coolcat (Level 4): 2,800+ CP points required. Comes with a 30% monthly insurance, bigger and better bonuses, all the perks from Level 3, and unique gifts on special days (birthdays, holidays, etc.)
  • Coolcat Elite (Level 5): invitation-only level. 40% monthly insurance, luxury rewards, and all the bonuses and perks from the previous levels.

The bonus actually looks cool, but in light of the high wagering requirements, we don’t think it’s worth it.

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