Cool Cat Casino was launched in 2002 and is powered by Realtime Gaming software. It also offers some Spinlogic content for a total of 200+ games, which are available both for instant play and in a downloadable package. The casino also offers a number of enticing bonuses. At first glance, everything seems to be in order. Unfortunately, the first impressions are very misleading when it comes to this site.
Cool Cat Casino has a long history of withholding and flat-out denying withdrawals. Their customer service is notorious for being extremely unhelpful and, in some instances, outright hostile to the players. While some people say they have straightened out their act over the past few years, there are many things about their conduct and the way they run their website that still raises some serious red flags.
Cool Cat Operates Without a License Cool Cat Casino is based in Costa Rica. Costa Rica is often considered a free-for-all jurisdiction in the world of online gambling because it doesn’t have a regulatory body dedicated to e-gaming oversight. Costa Rica law allows local businesses to operate gambling sites for foreigners, but there’s no way to obtain a Costa Rica gambling license as there’s no state-sanctioned authority that could issue such a license. It simply does not exist.
And yet Cool Cat Casino claims to be “completely licensed” in “the country that they host from”:
This is a textbook example of lying by omission, but hey, at least they won’t report you to the IRS:
The fairness section is also extremely manipulative, as Cool Cat Casino desperately wants to appear legitimate by inserting itself next to renowned slot designers and several US state lotteries:
The truth is that Cool Cat isn’t a TST partner; it’s just that as an RTG licensee, they are allowed to use RTG software, which was indeed tested by TST. It should also be noted that RTG is known for two things – designing perfectly fine casino software and being completely agnostic about the ethics of their business partners.
Cool Cat Casino belongs to a rogue casino network that has a history of refusing to honor payout requests going back to the early 2000s. If you are a losing player, they will act like a legitimate casino and they will likely try to convince you to make a new deposit should you run out of funds.
Once you start winning and request a payout, they will likely show you their other side. Many of their customers don’t get paid at all – in some cases, the casino uses its strict terms of service and bonus conditions to block withdrawals. Here’s an example of this behavior:
Even if you do eventually get paid, you will typically have to suffer through a lengthy verification process that will likely include a thorough analysis of your entire game history. This can take up to a month, and that’s assuming everything goes fine. Which is often not the case.
Cool Cat Casino’s customer support is instrumental in running this no payout / delayed payout scheme. A common complaint raised about the staffers is that their replies are scripted and not helpful. Based on two decades’ worth of evidence, the only way to get Cool Cat customer service to make a real effort is to raise some noise on a site that deals with dispute resolution.
As explained above, even then the casino will try to block your withdrawal as long as they can quote some small-print rule to back that decision. Still, some of the people who decided to seek arbitration did eventually receive their money. Based on Cool Cat Casino’s track record, we suspect that there are still plenty of players who did not get what they were owed because they never went public with their issues.
Cool Cat Casino is a part of Virtual Casino Group, which is owned by Navtej Kohli. Mr. Kohli was never averse to unethical business practices – back in the 90s, he received a prison sentence for the instrumental role he played in a mail fraud scheme. After serving four years in federal prison, he apparently decided that defrauding online gamblers would be a safer career path.
His first gambling sites were launched in the 2000s. Mr. Kohli never bothered with obtaining licenses for his casinos, and his network was causing problems right from the start. Losing players were milked for money, and winning players were denied payouts. In fact, a player who visited their offices in Costa Rica was beaten and had his life threatened when he wanted to talk about his cash out.
In the end, Virtual Casino Group customers have no legal recourse when they don’t get paid, and apparently, there are no limits as to how abusive the staff can get in private if you are too persistent about getting your money back.
While it can’t be denied that some Cool Cat Casino customers eventually received their money, it’s also indisputable that the casino blocked many withdrawal requests based on dishonest bonus rules and conditions. The total number of players who were flat-out refused when they issued a legitimate cash-out request remains unknown.
Based on their history of payout problems, the reputation of their network, and the falsehoods published on their official site, we can’t, in good faith, recommend this casino. There are many reputable sites that offer RTG games and great bonuses, and this is not one of them.
Our team reviewed Cool Cat Casino’s game library and promotions before its questionable practices came to light. We’ve since blacklisted the casino. Our original review remains below for reference purposes only. Proceed with caution.
There are over 220 casino games in Cool Cat’s library. All games are provided by RealTime Gaming, including a range of slots and table games. Cool Cat Casino video poker games are attractive, and you can enjoy plenty of Jacks or Better action for play or real money. Cool Cat Casino blackjack games give you a shot at playing against the dealer.
Though there are instructions on how to play, we struggled to find alternatives such as Pai Gow Poker, Pontoon, and Sic Bo. Looking for baccarat, craps, Pai Gow, or other games? You may want to play elsewhere.
Cool Cat Casino doesn’t boast a current iGaming license, nor any valid RNG certification.
|Live casino games||None|
Online slots are the backbone of any casino based in Costa Rica. Cool Cat Casino offers 120+ RTG slots which will be familiar if you have played at other offshore sites. Just make a minimum deposit and play some of the best RealTime Gaming slots in the business. Most games are available for instant play too.
CoolCat Casino lists the most popular titles first, and the platform gives you a chance to browse by theme. That’s a standard feature at many online RTG casinos.
You can play slots for free or real money. You’ll need an account first but it’s quick to sign up and you only need a valid home address, and cell number and provide your date of birth. Remember, you can install a catalog of slots to your desktop or simply go for instant-play via a web browser.
Cool Cat’s collection includes some of the latest and greatest hits by RTG. You get to browse games per category, slots by themes (Asian, Sports, Ocean, History, Cartoons, etc.), and there’s a Search bar too so you can quickly find your faves.
Here’s a quick checklist of big RTG slots you can play at Cool Cat:
You don’t get too many blackjack options at Cool Cat Casino. Classic blackjack sits happily alongside variants with side bets such as Suit ‘Em Up and Perfect Pairs.
Cool Cat Casino welcomes players who want to practice for free. You can try out demo-play blackjack without the need to pay. Just play for free when you open your Cool Cat account.
Realtime Gaming’s blackjack games are solid for beginners. It’s a shame that Cool Cat doesn’t have a live casino where you can test your blackjack skills against the best dealers.
Roulette may be a classic in land-based casinos, but Cool Cat Casino obviously didn’t get the memo. There’s just one online roulette variant on offer: European Roulette. You’ll find it tucked away behind the Specialty Games tab.
RTG’s European Roulette isn’t quite as slick as similar games from big developers such as NetEnt or IGT. However, it does offer a no-nonsense instant-play thrill with a lower house edge than you’ll find in American Roulette.
If you’re cool with just one roulette wheel, then you can test strategies or try your luck for real money. But, don’t expect too much – it’s not a game for the coolest cats.
Our Cool Cat Casino review revealed a real lack of Pai Gow Poker, Sic Bo, and other variants. If you’re playing Cool Cat Casino blackjack, Realtime Gaming does provide one or two alternatives.
Playing at Cool Cat Casino means hitting the Tri Card Poker table. It’s a simple casino game that’s similar to Three Card Poker.
We weren’t surprised to see the video poker collection stacked during our Cool Cat Casino review. When it comes to video poker, Realtime Gaming-powered online casinos generally provide a good selection of titles.
There are 14 Cool Cat Casino video poker Realtime Gaming machines on offer. Play Jacks or Better for the most basic form of the game or hit the bonus video poker machines for a chance at a jackpot.
Cool Cat Casino spreads a variety of video poker games including Deuces Wild, Joker Poker, Double Bonus Poker, and Sevens Wild. Take your pick and try to make that royal flush for a big-time jackpot.
Playing at Cool Cat isn’t just about Jacks or Better or blackjack. As with other RTG-powered casinos, Cool Cat Casino offers a small selection of specialty games too.
You will find Keno and European Roulette in the instant-play games lobby. However, look out for two instant-win games in the shape of Banana Jones and Fish Catch too. Play the games and roll the dice or fish out the big catch to win a cash prize.
Cool Cat Casino is powered by Realtime Gaming, known as SpinLogic in the North America market. That’s not an issue if you love RTG slots and games but no good if you’re looking for some top-quality IGT or WMS games. This is certainly a casino for US players who just want some simple gaming fun online.
You can play casino games ar Cool Cat for free but you will need to have a valid account first. Just download the desktop client or sign up online and play through your browser. You can also opt for Practice Mode through your smartphone.
|Promotions||Wagering requirement||Min. deposit||Promo Code|
|$50 free bonus||50x||None||MY50FREE|
You can claim a deposit bonus worth 250% when you load your account. Use the code ALLCOOLGAMES when you select the bonus offer.
However, Cool Cat Casino also appears to offer a 200% welcome bonus with 50 free spins on Popinata. Use the code WELCOME200 to opt in once you’ve set up your account.
The playthrough terms for the Cool Cat Casino welcome bonus are fairly generous. By using the code, you can enjoy a 15x playthrough requirement and no limits on how much you cash out.
The restrictions relate to table games such as craps, Pai Gow, and roulette. However, you can play slots to clear your bonus total.
Cool Cat Casino accepts Bitcoin payments but doesn’t have a cryptocurrency welcome bonus. You can make a deposit with Bitcoin and still receive the $50, as the coupon is automatically applied.
Our Cool Cat Casino review unearthed several large reload bonuses. You receive the best deals as a slots player, and promotions include a deposit bonus as well as free spins. You’ll need to use a promo code when you claim your chosen slot bonus at Cool Cat Casino.
For example, you can claim a 300% deposit bonus and receive 50 free spins to use on the I, Zombie slot. Even larger is the 330% welcome bonus with 50 free spins on Popinata.
There’s no information about a referral bonus at Cool Cat casino. We contacted customer support but were told that no refer-a-friend bonus currently exists.
The wagering requirements for the $50 free bonus on sign-up are set at 30x. However, our Cool Cat Casino review revealed some favorable wagering terms of just 15x on the 250% welcome bonus and 5x on the 200% sign-up deal. Those 5x rollover requirements relate to Keno and slots only.
Creating your new Cool Cat account couldn’t be simpler. The casino offers a comprehensive sign-up form which you’ll need to complete. Enter a bonus code when prompted to opt into the promotion.
Head to the Cool Cat Casino site and complete the registration form. You will need to provide your full name, date of birth, and home address. You also need to create a unique username and password.
Now that your account is created, you’re free to browse the casino. Don’t look for the activation email – if you already have an account in another Virtual Group casino, this one will log you in right away as it obviously stores your login details (per the email).
If you have a coupon code to use, now would be the time. The casino’s system will accept the bonus code right away and give you the bonus you want to claim.
Ready to make a deposit? Visit the Cashier and use one of the accepted payment methods to send money to your Cool Cat account.
Cool Cat Casino welcomes deposits using traditional banking methods such as Visa and MasterCard credit and debit cards. You can also make an instant, anonymous payment via Bitcoin with your digital wallet.
Head to the game lobby and start playing. You have hundreds of games at your disposal, but make sure to wager your bonus funds on slots. Other games rarely contribute to the wagering, so you’re better off with RTG’s hit slot games.
Being an RTG casino, you don’t need to take Cool Cat Casino screenshots to convince anyone there are no live dealer games. Cool Cat unfortunately hasn’t partnered with any live casino operator such as Visionary iGaming.
Cool Cat Casino has a limited variety of payment methods that you can use for deposits and withdrawals.
Deposit options range from fiat currency methods such as Visa and MasterCard to digital cryptos such as Bitcoin. NETELLER is also accepted if you live outside the United States. Deposits are instant but Cool Cat charges some service fees.
The available deposit options in Cool Cat casino are:
If you’re not a fan of cryptocurrencies, you can go the traditional way and use debit cards. The limits for cards are $30/$250. If you deposit via the Player Rewards Program, the limits are $25/$100, while Bitcoin and Litecoin have no max limits, and their minimums are $30 and $20 respectively.
The service fees the casino charges are another red flag that you shouldn’t join this site. The higher the deposit, the bigger the fees. They range from 1% to 10% if you use credit cards. Luckily, cryptocurrency deposits are free of charge.
|Deposit method||Min. deposit||Max. deposit||Fees|
|Players Rewards Program||$25||$100||None|
Cool Cat offers a small range of withdrawal methods for US players. Minimum cashout limits are quite high so you’ll need to have enough funds before you request a withdrawal. Minimum withdrawals with a Bank Wire are $200 but you must cash out at least $300 if you request a paper check by courier. Alternatively, you can request a Bitcoin cashout which is processed right away.
In addition, you can only withdraw $2,000 per week. However, you can cash out larger weekly payments if you are a VIP player.
You must verify your account as per KYC requirements first before you can make a withdrawal. The casino doesn’t mention any fees unless you go through the terms and conditions, which say that a $40 fee can be charged on any withdrawal, depending on the payment method and the requested withdrawal.
|Withdrawal method||Min. withdrawal||Max. Withdrawal||Fees|
Cool Cat Casino has an instant-play platform that works on desktop and mobile browsers. The casino is fully optimized for mobile play so there’s no need to install a native app.
We found it easy to navigate the CoolCat Casino mobile lobby and find our favorite games like Jacks or Better and roulette. The layout is virtually identical to the online one, but you can use a helpful carousel to find the games you want fast.
The loyalty program at Cool Cat Casino is based on points. You accumulate points as soon as you become a Cool Cat customer. Simply make deposits and play the games to accrue more points and race up the levels.
The Cool Cat VIP club offers an exclusive collection of bigger and better bonuses along with various benefits that make the VIP department look decent.
There are five levels to progress through, each with a cute animal theme:
The bonus actually looks cool, but in light of the high wagering requirements, we don’t think it’s worth it.
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