Royal Ace Casino went online in 2009, operating from Costa Rica. The platform runs primarily on RTG software, with some additional slots from Spinlogic to total 250+ games. For access to all games, you’ll need to download casino software, but a limited web-based instant play option is also available.
All in all, both the website and real-money casino app look slightly outdated for 2024, and we struggle to take the site seriously. Royal Ace has tried to make up for its outdated software by offering players a huge 200% Royal Bonus. Technically speaking, this bonus can be worth up to $4,000. Don’t fall for it, though — it’s a trap. The operator uses the bonus to lure in new players before denying payouts, voiding winnings, and scamming users.
Royal Ace Casino is a part of the Ace Revenue Group, a well-known rogue casino network. All US-facing casinos in this group make it next to impossible for its customers to win. If you manage to pocket some wins, the “lucky” few are dragged through a prolonged, unpleasant withdrawal process, hoping that they will eventually lose interest.
Royal Ace Casino typically does not steal deposits outright or rig its games. However, their bonus terms and conditions are designed to catch players out. If you make the mistake of trusting your money to them, they are almost guaranteed to find some clause in their terms that you have broken, using this as a reason to deny payouts. The casino essentially forces you to use an independent dispute resolution service if you want a chance of getting your hands on your winnings.
In short, Royal Ace is a scam and cannot be trusted. Although they are not as brazen as some other Ace Revenue sites, such as Raging Bull Slots, they are far from being the safest online casinos. Play here and you can expert terrible customer service, inevitable payment delays, and no hope of winning real money.
Royal Ace Casino is a Costa Rica-based site, which should scream out as an immediate red flag to anyone in the know. Costa Rica doesn’t have a gambling commission, award online casino licenses, or regulate iGaming operators. Any online casino operating from Costa Rica is abusing their lax gambling laws, which allow anyone to launch and operate real-money online casinos from their jurisdiction.
Unlike some other Ace Revenue sites, Royal Ace Casino doesn’t make any wild claims or outright lies about being licensed by a government that doesn’t issue any gambling licenses. Instead, the operator has decided to stay completely silent. In fact, they don’t even give you the courtesy of informing you that they operate out of Costa Rica. The casino has no general information page, and no address, all you get is a phone number, a couple of email addresses, and a live chat service.
On top of that, both links to the country restrictions list (supposedly available as a Word document and a PDF file), don’t work and lead to a completely different domain, chatwindow.info. Don’t expect the safety and banking-related icons located at the bottom of the page to be clickable, either. They’re solely for show — none of them work, except the link leading to SpinLogic’s complaint processing service.
Apparently, the only information Royal Ace is interested in giving away is on their casino bonuses. However, claiming any of their promotions is a terrible idea unless your set on never seeing your money again. Several clauses in their terms and conditions are structured to rip their customers off and ensure you never make or receive winnings.
Firstly, the 30x wagering requirement is well above the industry standard. This exposes your account to more grind and thus makes it less likely for you to win. Even if you manage to survive this process, you will have to deal with ridiculous withdrawal limits that prevent you from cashing out more than 10x your initial deposit. Thus, Royal Ace literally prohibits players who claim their bonuses from winning jackpots.
Of course, this information is hidden deep within their terms and conditions:
It may seem like a twisted joke, but you can rest assured that the casino will enforce this rule against you if they get a chance — and customer support will only inform you about its existence once it is already too late. In fact, customer support seems to love to discuss their terms, but only once you’ve made a deposit and broken a clause that the operator can now – and will – hold against you.
Bonus problems aside, the general withdrawal rules are also problematic, especially if you are a high-roller:
According to these rules, requesting a $10,000 cash-out will take about 45 business days to complete, and that’s assuming each payment arrives on schedule. Even if you withdraw less than $2,500, that’s still a 14 to 17 day wait. To put this into perspective, many of the fastest paying online casinos can send unlimited amounts of winnings to your account within 24 hours or less.
The problem with the aforementioned processing times is exacerbated by the fact that Royal Ace staff suddenly becomes very sluggish and inept when it has to deal with payout requests. They will typically stall for time, ignore your communications, and make the whole process last months. Even if you contact a reliable third-party dispute resolution center, the issue can remain unsolved for weeks.
This player received his money in the end, but that’s hardly encouraging when the whole process can take almost two years. Gamblers who do not make a fuss about their problems are at serious risk of not being paid at all, which is precisely what Royal Ace Casino are banking on. They hope most players will give up chasing withdrawals, keeping their winnings for themselves.
If Royal Ace was an independent casino, their problems could be explained away by extreme incompetence and inadequate paperwork, which is fairly typical of lazy Costa Rica gambling start-ups. However, in this case, we are dealing with a site tied to Ace Revenue Group, a rogue network that has been consistently scamming players for more than 20 years.
Ace Revenue Group is owned by Tej Kohli, a convicted criminal who was sentenced to four years in a federal prison in the 90s for his participation in a mail fraud scheme. After Kohli was released, he turned his attention to launching unregulated online casinos from Costa Rica as a way to scam players. None of these casinos operate in a licensed environment, and all subject their customers to similar tricks.
The new casino sites that operate on the network also make a conscious effort to avoid being identified as such. Some of them are run via shell companies, while others, Royal Ace included, deny their customers access to basic information. All of the international online casinos have the same purpose though — to fill the pockets of Kohli and use various tactics to stop you from getting your winnings.
Royal Ace Casino is a rogue gambling site operated by a well-known group of scammers. With so many great offshore casinos available to US players, there is no reason to deal with their malicious terms of service, sluggish customer service, and a firehose of problems that activate whenever you want to be paid your hard-earned money.
Even if the operator was honest, the $4,000 bonus wouldn’t be worth having to deal with these withdrawal limits and a 30x playthrough. By the time you’ve cleared the promotion, you likely will have run through any winnings you had. Avoid this blacklisted site and put your time and money elsewhere.
Our team reviewed Royal Ace Casino’s game library and promotions before its questionable practices came to light. We’ve since blacklisted the casino. Our original review remains below for reference purposes only. Proceed with caution.
Royal Ace is an RTG casino, and you probably know what that means. It has slots from Realtime Gaming only, and frankly, these casinos don’t have a great reputation in the industry. That being said, you still get over 150 games, predominantly slots, as well as a few table and card games. Unfortunately, live dealer games are not part of the deal since RTG doesn’t deliver them.
| Game | Number |
|---|---|
| Slots | 120+ |
| Blackjack | 3 |
| Roulette | 1 |
| Table Poker | 1 |
| Video Poker | 14 |
| Specialty games | 4 |
Royal Ace’s instant play platform very much relies on slots. RTG has had a few hits released in the industry, so you can play the latest and greatest slots for free and real money, even with bonus money.
Some of them are the Bubble Bubble slot games, Plentiful Treasure, Vegas XL, Sweet 16 Blast!, Count Cashtacular, Merlin’s Riches, Divas of Darkness, Doragon’s Gems, Neon Wheel 7s, Gem Strike, and Khrysos Gold. You can choose to play all of these games and more for free (in practice mode) and real money, or with any many Royal Ace bonus.
Keep in mind that the slots can be played on the instant play platform and via the downloadable casino software package. Get it from the website and play slots on your PC easily. You still need an Internet connection because it’s no offline play.
Royal Ace casino is greatly focused on slot madness, but it also operates as a blackjack online casino — albeit not one of the best. Realtime Gaming has a solid blackjack portfolio, but only three variants can be found at Royal Ace. Hardcore gambling fans will need a bigger collection, especially live blackjack games.
However, if you want to try blackjack for the first time, these three variants will suit you nicely. They are Standard Blackjack, Suit ‘Em Up, and Perfect Pairs. The games are played against a computer, but even then, the game of 21 is an exciting card game in itself.
There’s only one roulette variant in Royal Ace casino online – European Roulette. The best roulette online casinos tend to offer at least five or six varieties, so it’s disappointing to see the lack of roulette variants. However, European Roulette is the best version of roulette in terms of house edge, giving you a better chance of placing a winning bet.
You will find this game under the Specialty Games tab, and you can play it for free or real money. It’s a standard version of roulette with one zero on the wheel and no major surprises. It’s a far cry from live roulette variants, but will do if you want to give the famous casino wheel a spin.
Tri Card Poker is the only table poker game in Royal Ace casino.
There are 14 video poker games in total in Royal Ace casino online. It’s a solid collection on this site for video poker fans. All the major variants are covered, including Jacks or Better, Double Jackpot Poker, Deuces Wild, Aces & Eights, Loose Deuces, and Joker Poker.
All games are available for free or real money. You can play them with Royal Ace casino promotions, too, but these games will rarely cover the wagering requirements. Check the terms and conditions of the bonus code first to see if video poker machines are included.
There are four specialty games available on the Royal Ace casino website, including European Roulette and Keno. The other two are Banana Jones and Fish Catch. These games offer a nice escape from the slots/blackjack/roulette variety, giving you a chance to try something new. They won’t pay as much as some of RTG’s slots, but they are a form of entertainment.
Frequent online gamblers will be disappointed at the absence of live dealers, the variety of card games like sic bo, and a selection of online scratch cards. Real Time Gaming simply doesn’t offer those games, and Royal Ace doesn’t work with any other operator to provide them.
Royal Ace has a single provider when it comes to most of the games – Real Time Gaming. RTG is a great studio, but too many casinos running on its software have a bad reputation in the industry.
Royal Ace is another RTG casino that we’ve blacklisted with a negative casino review, and not for game selection. But if the casino wants to clear its image, it should start with the license and then diversify its game listing.
Absolutely. Head to the Royal Ace casino lobby. You’ll find all the slots available in practice or demo mode and real-money mode. Choose practice to play for fun or try out a table game, like poker, roulette, or blackjack tables. Free games are a great way to try some strategies or see how some variants work.
We suggest always trying games for fun before placing a wager. It is also a good way to get a feel for the site and get a feel for the gambling options.
The list of Royal Ace casino promotions is not long, but the bonuses are pretty solid if you choose to play on the site. As a new player, you get to double your initial deposit through a bonus and your subsequent deposits if you continue playing at the casino.
| Promotions | Wagering requirement | Min. deposit | Valid for | Promo Code |
|---|---|---|---|---|
| 200% First Deposit Welcome Bonus | 40x | $30 | New Players | NEW200 |
The welcome bonus on this site can be redeemed with the coupon code NEW200. You can do this on your account page in the coupons tab. Once you activate it, all you need to do is make a deposit of at least $30.
As the coupon suggests, this is a 200% first deposit bonus up to a maximum of $200. So, if you deposit $100 for the first time at the casino, you’ll get a $200 bonus and $300 with which to start playing. The bonus carries a 40x wagering on keno and slots and a 60x requirement on table games and video poker.
While Royal Ace accepts Bitcoin and Litecoin deposits, there is no cryptocurrency welcome bonus on this site. Despite crypto bonuses being so popular, this site and its sister casinos only offer two options and no related bonuses. This gives players little incentive to deposit with crypto.
If you check the casino promotions lobby on the site, you won’t find many recurring bonuses. There’s the Game of the Week bonus that offers a 200% promo and 100 free spins on the Sweet 16 Blast! slot game. Check this part of the casino often to possibly find periodic promotions for other casino games, too.
The minimum deposit for this offer is $30, much like the standard for other deposit bonuses.
There is no mention of a referral bonus on Royal Ace. Since we consider this site one of the least recommended online casinos, it doesn’t seem like a good idea to refer a friend to it.
Unless otherwise stated, the wagering requirements for deposit bonuses in Royal Ace Casino are as follows:
Any bonus amount is non-cashable and will be removed from the full amount when you make a withdrawal request for winnings. The only good point is that there are no fully restricted games.
The casino’s bonus terms are a bit unclear. Plus, you can only read them under the terms and conditions, and not on the promotions page, where only the minimum deposit is listed. That’s not a transparent practice and one of the many reasons why we blacklisted the Royal Ace casino site.
It may be an unsafe casino, but registration will only take a few minutes if you choose to play on the site despite this Royal Ace casino review.
If you’re already a member of any other of its Virtual Casino Group sister sites, your profile will be set up in a minute. You just need to authorize it, and the casino will pull information from the other sites and create a profile in no time. This is standard practice from online casinos with sister sites.
If you’re setting up a new account, follow this step-by-step guide. You can also contact a live chat representative for assistance.
Head to the Royal Ace casino website and look to the top right corner. Click on “sign up” and enter the required information. You need to input your date of birth and verify it with photo ID, so make sure you meet the required minimum gambling age in your state before registering.
Click on the verification email link that you receive, which should happen quickly. This will verify your identity to the site and activate your account right away.
If you choose to deposit on this site, go to your account page and take a look at the coupons. Redeem the welcome bonus coupon before you deposit.
Make a deposit of at least $30 to get the deposit bonus. If you don’t want it, you can deposit any amount you choose without using any bonus code.
Play your favorite casino games. Cross your fingers for real-money wins, which may or may not be paid out. Depending on which Royal Ace casino review you read from players themselves, there is a chance you might not be paid when you request a withdrawal.
There are no live dealer games on Royal Ace or any other RTG casino. Though live dealer casino games are popular now and becoming more popular every year, this site has chosen not to partner with any online gaming providers that offer live dealers.
One of the few good things about Royal Ace is the fact that it accepts fiat money and crypto payments. You can make a deposit with Bitcoin or Litecoin, or use any of the credit/debit card casino deposit options. However, Neteller is difficult to use and there are no newer crypto banking options.
The list of deposit methods available in Royal Ace casino is fairly concise. You get some pretty familiar banking methods including wire transfer, credit and debit cards, and a few cryptocurrencies. The Cashier page takes care of all deposits, and it’s good that they’re fee-free and instant. Here’s a quick rundown of the available methods:
The minimum and maximum deposit limits vary per option. For credit cards, debit cards, and cryptocurrency, the minimum is $30. This isn’t too bad, but casual players might prefer to find a low deposit casino that let you gamble with as little as $10 deposit. The only option for a smaller deposit amount is to use the Rewards Club payment option.
It isn’t just low-rollers that are restricted by the deposit limits at Royal Ace Casino, either. High-rollers will struggle to make deposits large enough to satisfy their betting habits. Most payment options are capped at $250, and cryptocurrencies are the only real option for big spenders.
What’s missing from this list? Most popular e-wallets, of course. Although the casino says Neteller deposits are available, you have to contact the live support team to make a deposit through Neteller. That’s neither handy or fast, so we’d stick to what’s on offer if you’re brave enough to deposit on this site.
| Deposit method | Min. deposit | Max. deposit | Fees |
|---|---|---|---|
| Visa | $30 | $250 | None |
| Mastercard | $30 | $250 | None |
| American Express | $30 | $250 | None |
| Players Rewards Club | $25 | $100 | None |
| Zelle | $50 | $1,000 | None |
| Bitcoin | $30 | Unlimited | None |
| Litecoin | $30 | Unlimited | None |
At Royal Ace Casino, your payout options are even more limited. Like many credit card online casinos, payment options like Visa and Mastercard are available for deposits only. However, despite parading as a Bitcoin casino, you can only withdraw winnings via cash transfers, wire transfer, or bank checks. All options are capped at a maximum of $2,500, with an equally restrictive minimum withdrawals of $100.
Before you ask for a withdrawal of any winnings, you will need to verify your account. Reviewing your documents can take up to 72 hours, after which you’ll be able to withdraw. Each payout is processed after the mandatory seven-day approval period. You should have your money within seven to ten days after that, which puts the withdrawal time at 10 to 20 days, which seems too long in 2023.
Each withdrawal incurs a processing fee of $40 which is somewhat excessive. Many of the best online casinos offer free withdrawals in 24 hours or less, so you’re essentially paying $40 to have a slow and unreliable payout process.
| Withdrawal method | Min. withdrawal | Max. withdrawal | Fees |
|---|---|---|---|
| Bank check | $100 | $2,500 | $40 |
| Cash transfer | $100 | $2,500 | $40 |
| Wire transfer | $100 | $2,500 | $40 |
There’s no native Royal Ace casino app that you can download and install on your phone. The good news is that the mobile website works pretty well.
No matter if you’re an Android or iOS user, you only need a stable internet connection and a mobile browser. You can play all the slots and other games this way. And you can claim bonuses in a familiar setting that mimics the desktop experience. The site runs great on smartphones and tablets, so your device and screen size don’t matter much.
There’s a point-based loyalty program in Royal Ace casino if you’re a big fan and deposit all the time. Royal Ace gives VIP program comp points for every deposit and wager. As they accumulate, you’ll go higher up the different levels. However, there are confusing details about comp points on the casino website.
With that being said, you do get plenty of perks, including higher withdrawal limits, with this VIP program. Priority customer support with live chat and exclusive promotions are also available.
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