Captain Jack Casino was established in 2010. It runs on Realtime Gaming software, supplemented by a small selection of slots from Spinlogic, for a total of 260+ games. Players are expected to use a downloadable casino app, although the casino does offer a web-based instant play option too. This solution is fairly dated in 2023, but this is the least of Captain Jack’s problems.
Captain Jack is a dishonest casino that rips off players by utilizing catches hidden in their terms and conditions. If you break one of their rules, and they are quite devious, that’s curtains as far as your payout goes. On top of that, winning players should not expect expeditious payments. Processing times are long, and you will have to deal with limits if you use one of their bonuses.
The casino is a part of Ace Revenue Group, and all of the aforementioned issues are systemic on that rogue network. Some of Ace Revenue casinos have been reported to refuse valid payout requests outright, but these claims cannot be decisively confirmed or refuted in the case of Captain Jack. Based on AskGamblers data, they typically pay customers who seek third-party arbitration:
When conducting our casino review, we discovered that Captain Jack Casino claims to be “completely licensed”, but as you will see, this is not possible:
Captain Jack is an offshore casino based in Costa Rica. The Costa Rican government allows local businesses to operate real money gambling sites, so Captain Jack does indeed “work in conformity with all laws” as far as that jurisdiction is concerned.
However, Costa Rica does not have a regulatory body providing oversight or issuing licenses, so the part about being “completely licensed” is blatantly false. Not being required to acquire a license is not the same as meeting certain standards and going through the process of obtaining a license in a jurisdiction that actually does provide oversight.
Do not expect fair treatment and casino best practices when dealing with Captain Jack – as mentioned above, they want you to break their terms and conditions so that they can void your winnings or deny you a chance to withdraw your money. These are the rules you need to watch out for the most:
If you want to avoid all these traps, your only option is to play without any bonuses. There is also this little gem:
At first glance, this might look insignificant, but once you claim any Captain Jack bonus, your jackpot wins become impossible to cash out. This means that the mathematical expected value of games that offer jackpots or any other mechanics that allow for big wins takes a nosedive.
And don’t even think about claiming multiple promotions; this will put you in a bad spot:
It actually gets worse – the processing time for your withdrawal orders is 7-10 days, and then your winnings will be split into $2,500 installments. Once that is done, each installment will be sent within 7 days. If you want to withdraw $3,200, you will need to wait for at least 21-24 business days.
On top of that, do not expect Captain Jack to consider these terms binding – it is likely that you will need to file a complaint with a third-party dispute resolution service to even get the ball rolling on your payment. Some people are forced to wait for months.
The role Captain Jack’s customer support plays in this scheme is what makes this casino a scam rather than a bad gambling site with awful terms of service. These people are happy to break their own rules as long as it delays servicing a legitimate withdrawal request. If they cannot void your winnings based on some obscure rule hidden within bonus conditions, they will try to make you give it up by employing stalling tactics.
What makes this even more sickening is the three-day average response time to complaints posted on community platforms. Supposedly, they are incapable of processing requests for weeks or even months, but as soon as you threaten what is left of their reputation by describing their wrongdoings, they become attentive again. Absolutely crooked behavior.
Ace Revenue is a rogue casino group that has been scamming players using the same methods as Captain Jack since 2002. The first Ace Revenue casinos were set up by Navtej Kohli, a man who spent four years in federal prison for participating in a property fraud scheme targeting property owners in California.
Ace Revenue casinos are careful not to reveal their ownership, licensing, and business information – expect these details to be unavailable, just like in the case of Captain Jack. Being a part of the Spinlogic Dispute Resolution Program should also make you suspicious. Judging by the number of complaints posted on third-party gambling sites and the lack of use cases outside the Ace Revenue network, this program might be a smokescreen.
All Ace Revenue casinos run on Realtime Gaming software with a bunch of Spinlogic games, so we definitely recommend being extra careful when dealing with sites that match this profile. If you notice that the terms and conditions are similar to Captain Jack, do not make a deposit there.
Captain Jack may not be the worst Ace Revenue casino on the internet, but they are still a part of a rogue network that refuses to respect established standards when it comes to terms of service and customer treatment. They will genuinely try to give you a bad time as soon as you try to withdraw any winnings, so your best bet is not making a deposit in the first place. There are many safe online casinos, but this is not one of them.
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